ISO/IEC 20000-1 Compliance
IT Service Management System (ITSMS)
The international standard of identifying IT Service Management is ISO/IEC 20000-1. It assists organizations to provide high quality and reliable IT services to meet business requirements.
Our consulting services and compliance with ISO 20000-1 are to help organizations to adopt a efficient IT Service Management System (ITSMS) and confidently achieve ISO 20000-1 certification.
What Is ISO/IEC 20000-1?
The standard that is internationally accepted as ISO/IEC 20000-1 is the standard that provides specifications on how Information Technology services can be planned, delivered, monitored and enhanced.
The standard, sometimes known as the ISO 20000 or ISO 20K certification, is applicable to service providers in the IT sector, both managed service providers and internal IT teams in any industry.
The ISO/IEC 20000 IT Service Management standard guarantees uniformity, efficiency and constant enhancement of delivery of IT services.
Benefits of ISO/IEC 20000-1 Compliance
Improved IT Service Quality
The ISO 20000-1 assists organizations in standardizing the planning, delivery, and support of the IT services. Through a set of procedures, IT teams are able to offer stable, valid, and quality services to clients and customers.
Greater Connectedness of IT and Business Objectives
The standard makes IT services business aligned. This implies that IT is not a mere support activity anymore but has come out to be part of business performance, efficiency, and customer satisfaction.
Minimized Service Interruptions and Unavailability
The ISO/IEC 20000-1 mandates powerful incident, problem, and change management. With these controls, problems are identified before they cause issues, and incidences are resolved much quicker and minimize unplanned outages or service failures.
Increased Customer Confidence and Satisfaction
By attaining the ISO 20000-1 certification, you are able to show that your organization is using globally accepted best practices in the IT Service Management. This establishes credibility with customer, clients and stakeholders and enhances service credibility in general.
Precise Roles, Responsibilities and Accountability
The standard provides roles, responsibilities and ownership of the IT services and processes. This minimizes confusion, enhances coordination of teams, and holds people accountable to the delivery of services.
Better Risk and Service Continuity Management
In ISO 20000-1, the organizations are expected to detect the risks that may affect the IT services and control the risks. This enhances the availability of service and continuity in case of an incident or a disruption.
Powerful Process Management and Uniformity
Organizing ITSM processes through documentation and standardization, organizations are able to minimize errors, enhance efficiency and ensure consistency in service delivery across teams, locations and systems.
On-going Enhancement of IT Services
The ISO/IEC 20000-1 encourages continuous improvement by the use of regular monitoring, performance measurement, audit, and management reviews. This assists companies in determining areas of improvement and upgrade IT services as time goes by.
ISO 20000-1 Certification Requirements
IT Service Management System (ITSMS)
Organizations need to develop, deploy, sustain, and keep on the upgrading an ITSMS that is in line with ISO 20000-1 standard.
Service Planning & Design
The IT services should be designed and planned to address agreed service requirements and customer expectations.
Service Delivery & Control
The definitions are required to be made on processes of managing incidents, problems, changes, and service continuity.
Relationship Management Supplier Management
The organizations have to handle customer relation and regulating the external suppliers in the provision of IT services.
Performance Monitoring & Reporting
Service performance has to be tracked, evaluated, and assessed on a regular basis.
Risk Service Continuity Management
Perils to services in the area of IT need to be acknowledged and managed to guarantee continuity and availability.
ISO 20000-1 Certification Compliance & Consulting Services
Our support is end-to-end to address the ISO 20000-1 certification requirements.
ITSMS Design/Implementation
Our IT Service Management System is designed and implemented to be specific to your organization.
Gap Assessment
We compare your practices regarding the current IT service provision to ISO/IEC 20000-1.
Documentation Development
We assemble all the necessary ITSM policies, procedures as well as records.
Process Implementation
We are in favor of the introduction of major ITSM processes, which include incident, change, problem, and service level management.
Internal ISO 20000-1 Audit
We perform internal audits to determine the certification preparation.
ISO/IEC 20000-1 Certification Process
Knowledge of ISO/IEC 20000-1 Requirements
The initial step would be to know ISO/IEC 20000-1 standard and its IT Service Management requirements. This involves the knowledge of planning, delivering, monitoring and improving of the IT services. There is a need to have a clear description of the scope of IT services to be included in the ISO 20000-1 certification.
Gap Assessment (Initial Assessment)
Gap assessment is done in order to identify which practices you currently implement in managing IT services and which are in line with ISO 20000-1 certification. This process marks out process, documentation, control, and performance measurement gaps. The gap assessment results are useful in developing a clear implementation roadmap.
IT Service Management System (ITSMS) Design
According to the gap assessment, an IT Service Management System (ITSMS) is developed. This involves setting of policies, purposes, scope of service, roles, responsibilities and governance frameworks as per the ISO 20000-1 standard.
Implementation of the Process
Organizations need to deploy major ITSM operations necessary under ISO/IEC 20000-1, including: Incident management, Problem management, Change management, Service level management, Configuration, asset management, Availability and management of service continuity. Such processes provide standardized and regulated service delivery of IT.
Development of documentation
The ISO 20000-1 mandates written records to prove the compliance. These are ITSM policies, guidelines, service listings, SLAs, process documentation and performance reports. Appropriate documentation will guarantee transparency, traceability and audit readiness.
Training & Awareness
Those employees who engage in the delivery of IT services are to be provided with training on ISO 20000-1. Training will make teams aware of ITSM processes, service responsibilities, dealing with incidents and continuous improvement practices.
Monitoring and Measurement of performance
Organizations should monitor the performance of IT services and measure it with the help of specific metrics and KPIs. This process will help services to be within the agreed service levels and customer expectations, as required in the ISO 20000-1 standard.
Internal ISO 20000-1 Audit
An internal audit is done to determine whether IT Service management system is effectively implemented and compliant. The ISO 20000-1 audit assists in the identification of nonconformities, weaknesses, and improvement opportunities in the process of the certification audit.
Why Choose Us
The ISO 20000-1 consulting services we provide assist companies to develop an effective, functional, and audit compliant IT Service Management System. We integrate coherent ITSM application, well-documented application, and professional audit directives to achieve ease of compliance and certification. It is well-focused on service quality and constant improvement, which allows achieving ISO/IEC 20000-1 compliance and improving the IT performance and satisfaction of the customers.